Refunds and Returns Policy for The Sheba Shop

Effective Date: 14th October 2024
Last Updated: 14th October 2024

At The Sheba Shop, customer satisfaction is paramount, and we aim to ensure a seamless and enjoyable shopping experience. Our Refunds and Returns Policy is designed to clearly communicate the conditions under which refunds, returns, and exchanges may be accepted, and to protect both our business and our customers. By placing an order with us, you acknowledge that you have read, understood, and agreed to these terms.

1. General Returns and Refunds Conditions

1.1. Eligibility for Returns:
Products may be returned only if they are in their original, unused condition, with all packaging and labels intact. We do not accept returns for any products that have been used, damaged, or otherwise altered from their original condition unless they arrived in that state. We reserve the right to reject returns that do not comply with these conditions.

1.2. Return Timeframe:
All returns must be initiated within 14 days of receipt of the item. This includes reaching out to our customer support team at admin@myshebashop.com to notify us of your intent to return. Returns requested outside this 14-day window will not be accepted under any circumstances.

1.3. Proof of Purchase:
To initiate a return, you must provide a valid proof of purchase, such as your order confirmation email or receipt. The Sheba Shop reserves the right to deny any return that does not have sufficient proof of purchase.

1.4. Return Process:
Once we receive your return request, we will assess whether the item is eligible for return. If approved, we will provide detailed instructions for returning the product. The item must be shipped back to us within 7 days of receiving the return authorization. Failure to meet this deadline will result in the cancellation of your return request.

1.5. Inspection of Returned Items:
Upon receipt of the returned item, it will be thoroughly inspected to verify its condition. If the item is deemed to be in its original condition, your return will be approved. We reserve the right to refuse a refund if the product shows signs of wear, damage, or alteration.

1.6. Refund Processing:
If your return is approved, we will process your refund to the original payment method within 10 business days. Please be aware that processing times may vary depending on your financial institution. The Sheba Shop is not responsible for any delays caused by third-party payment processors or banks.

2. Non-Refundable Items

2.1. Items Not Eligible for Refunds or Returns:
The following items are considered non-refundable and non-returnable:

• Gift cards
• Customized or personalized items
• Items purchased on sale or with a discount
• Any items damaged due to wear and tear, improper care, or mishandling
• Products purchased as “final sale”

2.2. Exchanges:
We only replace items if they are defective or damaged upon arrival. For defective or damaged items, please contact us immediately at admin@myshebashop.com with photographic evidence of the damage, and we will assess whether an exchange or replacement is applicable. All exchanges are subject to product availability.

3. Shipping Costs for Returns

3.1. Return Shipping Fees:
Customers are responsible for all return shipping costs. Shipping fees are non-refundable, except in the case of a manufacturer defect or damage caused during shipping. In these rare cases, The Sheba Shop may, at its sole discretion, reimburse return shipping costs.

3.2. Shipping Responsibility:
We strongly recommend using a trackable shipping service or purchasing shipping insurance when returning items. The Sheba Shop is not responsible for lost or misdirected return shipments, and we cannot guarantee receipt of the returned items without proper tracking.

4. Shipping & Delivery Information

4.1. Standard Shipping Times:
Our standard shipping window is 7 to 14 business days. However, delivery times may vary due to product availability, holidays, or other unforeseen circumstances. Many of our products are made to order, so please allow for this additional lead time when placing your order.

4.2. Expedited Delivery:
In some instances, expedited delivery options of 24 to 48 hours may be available, but this depends on current stock levels and order volume. Expedited delivery is not guaranteed and may not be available for all products or locations.

4.3. Shipping Delays:
Once your order is dispatched, The Sheba Shop is not responsible for any delays caused by external factors such as courier service issues, weather conditions, or customs delays. Customers are encouraged to track their packages and contact the courier directly for updates once their order has been dispatched.

5. Refunds (If Applicable)

5.1. Refund Processing Time:
Approved refunds will be credited back to the original payment method. Once processed by us, refunds typically take 7 to 10 business days to appear in your account, depending on your financial institution.

5.2. Partial Refunds:
In certain cases, only partial refunds will be granted. This may apply to items that are returned with missing packaging or accessories, or items that show slight signs of use that may still be considered acceptable for resale at a reduced value. The final decision on partial refunds rests solely with The Sheba Shop.

5.3. Late or Missing Refunds:
If you have not received a refund after 10 business days, please first check with your bank or credit card provider, as it may take some time for the transaction to officially post. If the issue persists, contact us at admin@myshebashop.com for further assistance.

6. Cancellations

6.1. Cancellation Window:
Orders may be cancelled within 24 hours of placing the order. Cancellations requested beyond this timeframe will not be processed as the order will already be in the production or shipping phase.

6.2. Cancellation Fees:
If an order is cancelled after the 24-hour window and production has begun, The Sheba Shop reserves the right to charge a cancellation fee of up to 20% of the order value, depending on the stage of production. This fee covers material and labor costs that have already been incurred.

7. Damage & Defects on Arrival

7.1. Reporting Damage or Defects:
If your order arrives damaged or defective, you must notify us within 7 days of receipt by emailing admin@myshebashop.com with a description of the issue and accompanying photographs of the damage or defect. Failure to report within this timeframe will result in a forfeiture of any replacement or refund rights.

8. Final Sale Items

Items purchased at a discount, during sales, or as part of clearance events are final sale and cannot be returned or refunded. These items are sold as-is, and no exchanges, refunds, or returns will be accepted.

9. Legal Disclaimer

By purchasing from The Sheba Shop, you agree that The Sheba Shop is not liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our products, including but not limited to damages for loss of income, business interruption, or loss of information.

We reserve the right to modify, update, or change this policy at any time without prior notice. Any updates will be reflected with a new effective date. It is the responsibility of the customer to review the most up-to-date policies prior to making a purchase.

10. Contact Information

For any questions or concerns regarding our Refunds and Returns Policy, please contact us at:
Email: admin@myshebashop.com

This policy is designed to ensure clarity and fairness while protecting The Sheba Shop‘s rights and interests. By making a purchase, you acknowledge and agree to these terms.