Privacy Policy for The Sheba Shop
Effective Date: 14th October 2024
Last Updated: 14th October 2024
At The Sheba Shop (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with the Protection of Personal Information Act (POPIA) and other relevant South African laws governing online commerce.
Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We collect and process your personal information when you:
- Visit our website, www.myshebashop.com
- Register an account with us
- Make a purchase
- Subscribe to our newsletter
- Engage with us on social media or through other communication platforms
- Contact us for customer support
The types of personal information we collect may include:
- Personal Identification Information: Name, email address, phone number, physical address, billing address, and delivery address.
- Payment Information: We collect credit card details or other payment method information required for transactions but do not store them after processing.
- Technical Data: Your IP address, browser type, operating system, and browsing behavior through cookies and similar technologies (for more on cookies, see section 7 below).
- Order History and Preferences: Information about the products you purchase and your preferences.
2. How We Use Your Information
The information we collect is used for the following purposes:
- Processing Transactions: To process and fulfill orders, handle payments, and provide customer service.
- Improving Our Services: To personalize your shopping experience, respond to your queries, and improve the functionality of our website.
- Marketing and Communication: To send you newsletters, promotional offers, and updates on new products, but only if you opt-in. You can unsubscribe at any time.
- Compliance: To comply with legal obligations, including taxation and accounting purposes.
3. Disclosure of Personal Information
We do not sell or rent your personal information to third parties. However, we may disclose your personal information in the following situations:
- Service Providers: We may share your information with trusted third-party service providers (such as payment processors, couriers, and hosting services) who help us conduct business operations.
- Legal Obligations: We may disclose your information if required by law or to protect our legal rights, including fraud prevention and enforcement of our terms and conditions.
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, and misuse. Our website uses SSL (Secure Socket Layer) technology to ensure the security of transactions and personal information.
However, no data transmission over the internet or electronic storage method can be guaranteed 100% secure. While we strive to protect your information, we cannot ensure or warrant the security of any data you share with us.
5. Retention of Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once personal information is no longer needed, we will delete or de-identify it securely.
6. Your Rights Under POPIA
As a South African resident, you have the following rights regarding your personal data under POPIA:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to correct any inaccurate or incomplete information.
- Right to Deletion: You can request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
- Right to Object: You have the right to object to the processing of your data for direct marketing purposes.
- Right to Withdraw Consent: Where you have provided consent for the processing of your data, you can withdraw that consent at any time.
To exercise any of these rights, please contact us at admin@myshebashop.com.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, analyze site usage, and improve our services.
- Essential Cookies: Necessary for the functioning of the website.
- Performance Cookies: Collect anonymous data to analyze website performance.
- Marketing Cookies: Track browsing habits for targeted advertising.
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the website.
8. International Transfers
Our business operates in South Africa, but some of our third-party service providers may be located outside of South Africa. We take appropriate steps to ensure that your information is protected under relevant privacy standards, even when transferred internationally.
9. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for the latest information on our privacy practices. The effective date of the latest update will always be noted at the top of the policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
The Sheba Shop
Email: admin@myshebashop.com
Website: www.myshebashop.com
By using our website or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.